Inside every organisation is a wealth of knowledge just bursting to get out and be shared; with quite a lot of inside people’s heads. This can be fine while they are still there, but you know how it is, someone leaves, and their knowledge goes with them. If only there was some way to capture…
Jargon management – IT Speak IT Jargon? Almost all experts in every field have their own terms to describe what they do as a short cut to communication within their own expert group. Unfortunately, they often assume everyone else understands these terms, which they rarely do. No one will own up to it of course…
The importance of body language According to some sources, 55% of communication is visual, 38% is vocal and only 7% is the words you use. However true you believe this to be, there is no doubt that your body language is an extremely important part of how you communicate with your fellow team members. Because…
A few years ago, London became the greatest place on earth to be. Why, because we were hosts to the Olympic and Paralympic Games. As a London Ambassador volunteer manager, I was privileged to be part of it. I was based at Heathrow airport for three months and, it was while I was there that…
Since first crawling out of the primordial slime and starting to walk on its hind legs, mankind has depended on collaboration for survival. Families, clans, tribes, corporations, cities, countries and international bodies like the UN all serve the purpose of, and are dependent upon, collaboration. Almost everything we do depends on collaboration. Almost any system,…
Good communication skills are a key element of business today. To do this, you need to engage well with your colleagues, team, customers and stakeholders to get your message across. Indeed, this is essential whether this is proposals, plans, budgets, recovery actions, self-defence or purely dissemination of information. Moreover, if you communicate well then you…